Delivery and Returns
All orders are beautifully wrapped in tissue paper (free of charge) and can be sent directly to your gift recipient. All packaging is 100% plastic free and recyclable.
Orders are sent with Royal Mail 1st class within the UK, and Royal Mail Tracked for international orders. UK and International orders will receive a tracking number.
Upgrade to UPS for delivery to USA and rest of the world in 2 to 5 working days.
Orders are usually dispatched the next working day. UK orders are usually delivered the day after posting, and International orders take around 4 to 7 working days from posting, depending on location. Please remember that Royal Mail delivery times can take longer at busy periods such as Christmas.
Shipping to countries outside the UK may incur additional import duties or customs charges. Customers are responsible for paying any fees or charges which may be incurred at Customs.
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Amy Mathey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
I simply adore this luxurious purple leg warmers!! Incredibly soft! Many thanks!
What a beautiful item, and such great quality. 5 star customer service and communication. My father was extremely please with his birthday Alpaca jumper. I will definitely recommend to friends and family
Love this hat, it's flattering and it's been on my head all winter
These jumpers are exceptionally well made. The wool is really thick and warm yet soft. I cannot fault Amy's commitment to customer service. She helped me find the right jumper size for my husband's birthday and her communication was amazing. I would definitely recommend this seller. Thank you Amy for all your amazing help.
I wear this hat cross country skiing over a fleece beanie. The combination is enough to keep me warm here in the Canadian winter.
Absolutely wonderful. Such fast and efficient delivery and the garment itself is beautiful. Putting on this jumper made me feel happy. So there it is. Thank you.
Outstanding workmanship with luxuriously soft yard, beautiful colour and received very quickly. Very happy!!!
Great vest! My husband loves the high quality and fit.
My bf and I would fight over who got to wear this beanie, so we bought 2 more.
I know have two of these sweater vests. They are soft, comfortable, beautiful.
Superb service! This is my second time buying because they just slouch so perfectly.
The jumper arrived nicely wrapped as a gift and it is beautiful. Thank you so much. I couldn't speak more highly of this shop's service. The owner kept in touch and answered promptly when I checked on delivery times. I love that I bought a beautiful gift my husband loves and at the same time supported a good cause helping women to support themselves and their families. The quality of the jumper is excellent! The wool is nice & soft and the color was just like it is shown on the pictures. I would definitely recommend this shop.
These are the best Alpaca gloves, I mean 100%Alpaca. No nylon mixture, you can tell. Appreciate Amy for educating me. You get what you pay for!!Thank you Amy, MC
Perfect. This is the hat I have been searching for. The quality is lovely and it's the coziest, perfectiest hat. Thank you so much.
Beautiful, soft, lovely quality. Look great and feel cosy whilst helping ease the pain of achilles tendinitis... (the improvement is amazing!!)
I'll definitely be back for another pair soon!