Delivery & Returns
We accept online payment in a secure environment by credit or debit card or PAYPAL. We currently accept Visa, Mastercard, American Express, Delta, Solo, Switch and Maestro. All transactions are shown and charged in £ Sterling.
Please note that due to unavoidable circumstances we will not be dispatching orders as quickly as usual. Orders placed after 23rd March 2018 will be posted on 11th April 2018. Normal service will resume from 11th April, although there will be no next day guaranteed delivery or gift wrapping available until 23rd April 2018. Sorry for any inconvenience.
Normal delivery terms are as follows (applicable after 23rd April 2018):
How much does delivery cost?
UK standard delivery is £3. UK next day delivery guaranteed is £8. EU postage costs £7 per order, and postage to the rest of the world is £9. Shipping outside the EU may incur additional import duties or customs charges.
When will my order arrive?
Orders placed by 1pm are normally dispatched the same day, and always within 24 hours (Monday to Friday). Parcels are sent using Royal Mail 1st class as standard. Next day guaranteed delivery is also available).
Gift wrapping with luxury box and ribbon is available to select at checkout at a cost of £5. It is available for UK and International orders.
We hope that you will love your Mamacha product but we understand that sometimes a purchase just isn't right. If you wish to return something we will be happy to offer an exchange or refund. Please contact us by email at firstname.lastname@example.org or by phone on +44 (0)7969 804 779 to arrange a return, within 14 days of purchase. Returned items will only be accepted unused, undamaged and in perfect condition. Please obtain proof of posting from the Post Office. Goods are returned at the purchaser's own cost. The delivery charge and any import duties paid on the original order are non-refundable.