Delivery and Returns

We accept online payment in a secure environment by credit or debit card or PAYPAL. We currently accept Visa, Mastercard, American Express, Delta, Solo, Switch and Maestro. All transactions are shown and charged in £ Sterling.

If you prefer things the old fashioned way, you can send a cheque to:
53 Crescent West
Barnet
Herts
EN4 0EQ
United Kingdom

UK postage is £3 per order, with orders over £50 receiving free postage. EU postage costs £7 per order, and postage to the rest of the world is £9. Shipping outside the EU may incur additional import duties or customs charges.

Your order will normally be dispatched within one working day and should be with you within two working days. Parcels are sent using Royal Mail Recorded Delivery as standard, so a signature will be required on delivery.  If for any reason we are unable to fulfill your order, or process your payment, you will be notified as soon as possible.

We hope that you will love your Mamacha product but we understand that sometimes a purchase just isn't right.  If you wish to return something we will be happy to offer an exchange or refund. Please contact us by email at amy@yates.net or by phone on 020 8441 4028 within seven days of receiving your goods to arrange a return. Returned items will only be accepted unused, undamaged and in perfect condition within fourteen days of the purchase date. Please obtain proof of posting from the Post Office. Goods are returned at the purchaser's own cost. The delivery charge and any import duties paid on the original order are non-refundable.  Refunds will be issued in the same way that payment was made. For example, if you paid by card the refund will go to the same card that the payment was made on.