Delivery and Returns

PAYMENT

We accept online payment in a secure environment by credit or debit card or PAYPAL. We currently accept Visa, Mastercard, American Express, Delta, Solo, Switch and Maestro. All transactions are shown and charged in £ Sterling.

If you prefer things the old fashioned way, you can send a cheque to:

53 Crescent West

Hadley Wood

Barnet

Herts

EN4 0EQ

United Kingdom

Or you can call us on +44 20 8441 4028 between 9am and 9pm UK time (click here to see current UK time) and we can accept credit or debit card payment over the phone using our credit card machine.

DELIVERY

Your order will normally be dispatched withing 24 hours and your parcel should be with you within 2 days (Monday - Friday). Parcels are sent using Royal Mail Recorded Delivery as standard so when you place your order please bear in mind that a signature will be required. Orders placed on Friday will usually be dispatched on Monday.

If for any reason we are unable to fulfill your order, or process your payment, you will be notified as soon as possible. For shipping outside the EU, please note that your order may incur additional import duties and customs charges.

RETURNS

We hope that you will love your Mamacha product, but we understand that sometimes a purchase just isn’t right. If you wish to return something we will be happy to offer an exchange or refund.

Please contact us by email or on 020 8441 4028 within 7 days of receiving your goods to arrange a return. Returned items will only be accepted unused, undamaged and in perfect condition within 14 days of the purchase date. Please obtain a proof of posting from the Post Office.

Goods are returned at the purchaser’s own cost. The delivery charge and any import duties paid on the original order are non-refundable.

Refunds will be processed to the same card the payment was made on within 14 days of receipt of the returned goods.

Postage

UK postage is charged at a flat rate of £3, with orders over £50 receiving FREE postage

EU postage charged at £7

Rest of world postage charged at £9