Delivery & Returns

PAYMENT
We accept online payment in a secure environment by credit or debit card or PAYPAL. We currently accept Visa, Mastercard, American Express, Delta, Solo, Switch and Maestro. All transactions are shown and charged in £ Sterling.
 
Or you can call us on +44 (0)7969 804 779 between 9am and 9pm UK time (click here to see current UK time) to pay by credit or debit card.
 
DELIVERY
 
How much does delivery cost?
UK standard delivery is currently FREE. UK next day delivery guaranteed is £6.  EU postage costs £7 per order, and postage to the rest of the world is £9. Shipping outside the EU may incur additional import duties or customs charges.
 
When will my order arrive?
Your order will normally be dispatched within one working day and should be with you within two working days in the UK, within 3 to 5 working days to EU countries, and within 5 to 7 working days to the rest of the world. Parcels are sent using Royal Mail 1st class as standard.
 
Christmas 2015 Delivery
Orders are dispatched within 24 hours. Order by Monday 21st December for UK delivery in time for Christmas via 1st class Royal Mail (FREE). Next day guaranteed delivery also available for UK orders placed until and including Wednesday 23rd December (£6) until 2pm. Orders for delivery outside the UK must be placed by 4pm on Tuesday 15th December 2015 to arrive in time for Christmas. Gift boxing available to select at checkout at £5 for UK and International orders.
 
RETURNS
 
We hope that you will love your Mamacha product but we understand that sometimes a purchase just isn't right.  If you wish to return something we will be happy to offer an exchange or refund. Please contact us by email at amy@mamacha.co.uk or by phone on +44 (0)7969 804 779 to arrange a return.  Returned items will only be accepted unused, undamaged and in perfect condition.  Please obtain proof of posting from the Post Office. Goods are returned at the purchaser's own cost. The delivery charge and any import duties paid on the original order are non-refundable.
 
Christmas 2015 returns: Returns will be accepted until January 15th 2016 on any items purchased from 1st November 2015.